Privacy Policy

GROUND. Electrical & Earth

Effective Date: 1st January 2026

At GROUND. | Electrical & Earthworks Coffs Coast, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, request services, or engage with us across Coffs Harbour, Urunga, and surrounding areas of the Mid North Coast.

1. Information We Collect

We may collect personal information including, but not limited to:

Name, address, phone number, and email address
Details of electrical or earthworks services requested
Online booking information and project details
Payment information (if provided)

We collect this information when you:

Fill out a contact form or online booking request
Email or call us for enquiries
Engage with our services as a residential, commercial, or trade client

2. How We Use Your Information

Your personal information may be used to:

Respond to enquiries and provide quotes
Schedule and deliver electrical and earthworks services
Communicate important updates about your project
Improve our services and website experience
Comply with legal obligations

We do not sell or trade your personal information.

3. Storage and Security

We take the security of your information seriously and maintain appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse.

4. Sharing Your Information

Your information may be shared with trusted third-party service providers only to the extent necessary to:

Perform electrical or earthworks services
Process payments or invoices
Comply with legal requirements

We ensure any third parties handling your data comply with privacy and security obligations.

5. Cookies and Online Tracking

Our website may use cookies to improve user experience, track website usage, and analyse performance. Cookies do not contain personal information and can be managed or disabled via your browser settings.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, where legally permitted
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

GROUND. | Electrical & Earth Coffs Coast

📞 0402 294 032
📧 hello@groundee.com.au
📍 Servicing Urunga, Coffs Harbour and surrounding areas of the Mid North Coast